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CUSTOMER SERVICE

Working Hours
  • Mon 7:00AM - 6:00PM
    Tue 7:00AM - 6:00PM
  • Wed 7:00AM - 6:00PM
    Thu 7:00AM - 6:00PM
  • Fri 7:00AM - 6:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

What People Say About Us


  • -Neil G.

    Jeff and his crew do a great job fixing my SUV. They are very professional in what they do. I would refer them to anyone.


  • -Mellissa S.

    Jeff and crew are great Wouldn't go anywhere else and will refer them to everyone.


  • -Chuck S.

    Excellent work. Very knowledgeable. Very Friendly. Highly recommended.


  • -David E.

    Great friendly service. Very knowledgeable have been going there for over 20 years. Highly recommend them!


  • -Cheryl C.

    I have been going to Ruffing Automotive Service for the last 8 years. I like working with Jeff Ruffing. He is honest and down to earth. His recommendations are based on what needs to be done and he will always tell me if something can be put off for a while. I can always get my vehicle in and even get a courtesy vehicle if needed. He makes me feel like a family member is taking care of my vehicles.


  • -Bill R.

    I've known Jeff for a long time. Very honest with the work that needs to be done. Very happy with taking my vehicles to him!


  • -Mary G.

    To someone like me with no knowledge of cars, they take the time to explain things so that I can understand them, without feeling overwhelmed or intimidated. Trustworthy with fair prices!


  • -Linda M.

    They are always on time and gave me a ride home while my car was being repaired. Top Notch!


  • -Bernie K.

    They have a very neat and clean place of operation, and do a complete job of repairs. They will tell you every thing you need and give you a good price for the job they do.


  • -Miguel V.

    Excellent customer service and competitive pricing. Happy to have it so close to home!


  • -John H.

    Jeff and Joe are easy to work with and I especially appreciate the use of a loaner vehicle for more complicated repairs. They give me an estimate and that's what I pay. They also have a fast turn around time.


  • -Neil G.

    Jeff and his crew do a great job fixing my SUV. They are very professional in what they do. I would refer them to anyone.

Call us for service: 920-766-7889

ASE (Automotive Service Excellence)
IATN (International Automotive Technicians' Network)
Cooper Tires
Kumho Tires
Yokohama
  • Car Care Aware