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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 7:00AM - 6:00PM
    Tue 7:00AM - 6:00PM
  • Wed 7:00AM - 6:00PM
    Thu 7:00AM - 6:00PM
  • Fri 7:00AM - 6:00PM
    Sat Closed
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 920-766-7889 or make an appointment online!

What People Say About Us


  • -Neil G.

    Jeff and his crew do a great job fixing my SUV. They are very professional in what they do. I would refer them to anyone.


  • -Mellissa S.

    Jeff and crew are great Wouldn't go anywhere else and will refer them to everyone.


  • -Chuck S.

    Excellent work. Very knowledgeable. Very Friendly. Highly recommended.


  • -David E.

    Great friendly service. Very knowledgeable have been going there for over 20 years. Highly recommend them!


  • -Cheryl C.

    I have been going to Ruffing Automotive Service for the last 8 years. I like working with Jeff Ruffing. He is honest and down to earth. His recommendations are based on what needs to be done and he will always tell me if something can be put off for a while. I can always get my vehicle in and even get a courtesy vehicle if needed. He makes me feel like a family member is taking care of my vehicles.


  • -Bill R.

    I've known Jeff for a long time. Very honest with the work that needs to be done. Very happy with taking my vehicles to him!


  • -Mary G.

    To someone like me with no knowledge of cars, they take the time to explain things so that I can understand them, without feeling overwhelmed or intimidated. Trustworthy with fair prices!


  • -Linda M.

    They are always on time and gave me a ride home while my car was being repaired. Top Notch!


  • -Bernie K.

    They have a very neat and clean place of operation, and do a complete job of repairs. They will tell you every thing you need and give you a good price for the job they do.


  • -Miguel V.

    Excellent customer service and competitive pricing. Happy to have it so close to home!


  • -John H.

    Jeff and Joe are easy to work with and I especially appreciate the use of a loaner vehicle for more complicated repairs. They give me an estimate and that's what I pay. They also have a fast turn around time.


  • -Neil G.

    Jeff and his crew do a great job fixing my SUV. They are very professional in what they do. I would refer them to anyone.

Call us for service: 920-766-7889

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